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Uninstall the program from your system first. Then delete the EQIM folder and all of its contents. After that, go into the registry editor and do a key search for EQIM. As you find each instance delete them. Restart your computer and run the EQIM installer again.
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I deleted EQIM, the folder, all of it's components from the Sony folder and from the registry. Found EQIM again on the Sony site, DL'd it, and ran it. Opened it, added a buddy....crashed. Am I missing something? Others say they use it fine, yet I can't.
Mareeuh